At Cuddle Care, our story begins with a simple yet heartfelt thought — the love and care a mother pours into choosing only the best for her baby. As parents, we understand this instinct deeply, and we believe that care doesn’t stop at your family. There’s one more mother who needs our love — Mother Earth.

Cuddle Care was born out of the desire to offer pure, organic products not just for your family, but for the world we all share. We go beyond just safe and natural ingredients — we package our products in India’s first bamboo-based bottles, reducing plastic waste and helping Mother Earth smile a little brighter with every purchase.

Terms & Conditions

We The Cuddle Care

By accessing or purchasing from We The Cuddle Care, you agree to the following terms:

1. Product Use

All products are intended for external use only unless stated otherwise. Please read labels and usage instructions carefully. We are not liable for misuse, allergic reactions, or improper storage.

2. Orders & Payments

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  All prices are listed in INR unless mentioned otherwise
  
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  Orders are confirmed only after successful payment
  
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  We reserve the right to cancel any order due to pricing errors, stock issues, or compliance reasons
  

3. Shipping & Delivery

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  Shipping timelines are estimates and may vary due to location, courier, or customs delays
  
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  For international bulk orders, dispatch may take up to 15 days after receiving full payment
  

4. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, available on our website.

5. Intellectual Property

All content, branding, images, and product descriptions are the property of We The Cuddle Care and may not be copied or used without written permission.

6. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Kanpur, Uttar Pradesh courts.

8. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice.

9. Contact Information

📧 sunlightindustries924@gmail.com/SUPPORT@THECUDDLECARE.COM
📞 9506822712

 

Order Processing

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  Orders are processed within 1–3 business days after payment confirmation
  
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  No dispatch on Sundays or public holidays
  

Domestic Shipping (India)

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  Delivery timeline: 3–7 business days
  
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  Shipping charges (if any) are calculated at checkout
  
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  Delays may occur due to location, weather, or courier issues
  
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  International Shipping
  
  
  We offer international shipping to selected countries.
  
  
  Standard international orders are delivered within 7–15 business days.
  
  
  International bulk orders are dispatched within 15 days after receiving full payment.
  
  
  Delivery timelines may vary due to destination, logistics partner, and customs clearance.
  
  
  Any customs duties, taxes, or import charges are to be borne by the customer
  
  
  REFUND POLICY
  

1. Eligibility for Returns

Due to the nature of baby, personal care, and hygiene products, we only accept returns in the following cases:

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  You received a damaged product
  
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  You received a defective product
  
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  You received a wrong product than what was ordered
  

📌 Returns must be requested within 48 hours of delivery.

2. Unboxing Proof (Mandatory)

To process any return or refund request, customers must share:

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  A clear unboxing video, recorded from opening the sealed package
  
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  Photos showing the issue (damage / leakage / wrong item)
  

This helps us ensure fair and quick resolution.

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

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  Used or partially used products
  
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  Products damaged due to misuse or improper storage
  
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  Products returned without original packaging
  

4. Refund Process

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  Once your request is approved, refunds will be processed within 5–7 business days
  
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  Refunds will be credited to the original mode of payment
  
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  Shipping charges (if any) are non-refundable, unless the error was from our side
  

cancellation policy

1. Order Cancellation Window

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  You may cancel your order within 24 hours of placing it.
  
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  Cancellations requested after this time may not be accepted if the order has already been processed or shipped.
  

2. How to Cancel an Order

To request a cancellation:

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  Email us at: support@thecuddlecare.com
  
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  Or contact us via WhatsApp/Phone: +919506822712
  
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  Please include your Order Number and reason for cancellation.
  

Once we receive your request:

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  We will confirm cancellation within 1 business day.
  
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  If cancellation is approved, we will send you a confirmation message.
  

When you choose Cuddle Care, you're not just choosing what’s best for your baby and family, you’re also making a conscious choice for a healthier planet.

Happy You, Happy Us.
Because caring is in our nature.